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Terms of Service

Last updated: October 3, 2026

These Terms of Service ("Terms") are an agreement between you and Sunoo Tech LLC ("we", "us"), the company that operates Sale Buddy (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are accepting on behalf of an agency or business, you confirm you have authority to bind it, and "you" includes that business.

1. The Service

Sale Buddy uses artificial intelligence to transcribe sales and service calls and to produce coaching feedback, scores and suggestions. Sale Buddy is an independent product and is not affiliated with, endorsed by, or sponsored by Farmers Insurance® or any insurance carrier.

2. Accounts

  • You must be at least 18 and give accurate information.
  • Each seat is for one named person. Sharing logins is not allowed, and we may sign out or suspend accounts used on multiple devices at once.
  • You are responsible for keeping your password secure and for all activity under your account.
  • The agency owner controls the agency account, its seats and its data, and may add or remove agents at any time.

3. Call recording consent — your responsibility

Many states, including California, require all parties to consent before a call is recorded or listened to. You are solely responsible for:

  • Telling every caller that the call may be recorded and analyzed, and getting consent where required by law;
  • Complying with all federal and state laws that apply to your calls, including wiretapping and eavesdropping laws, the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, Do-Not-Call rules, and insurance licensing and marketing rules;
  • Having the right to upload or connect any recordings and transcripts you submit.

Do not use the Service to record or analyze any call where you have not obtained required consent.

4. AI output is not advice

Coaching, scores, and compliance flags are generated automatically and may be inaccurate or incomplete. They are training aids only and are not legal, compliance, insurance, or professional advice. You remain responsible for what you say to customers, for the products you sell, and for your regulatory compliance. See our AI & Recording Policy.

5. Acceptable use

You agree not to: break any law; upload content you have no right to share; upload payment card numbers, Social Security numbers, health information or other sensitive data beyond what is needed; attempt to reverse engineer, overload, or gain unauthorized access to the Service; resell the Service; or use it to build a competing product.

6. Your data

You own the recordings, transcripts and other content you submit ("Customer Data"). You give us permission to process Customer Data only to provide, secure and improve the Service, as described in our Privacy Policy. We do not sell Customer Data and do not use it to train third-party AI models.

7. Fees and billing

The Service is billed monthly in advance: an agency seat plus a fee for each agent seat, at the prices shown at checkout. There is no free trial. Subscriptions renew automatically until canceled. Adding seats is charged immediately on a prorated basis. Fees are non-refundable except where required by law. See Billing & Refunds. We may change prices with at least 30 days' notice. You are responsible for applicable taxes.

8. Cancellation and termination

You can cancel at any time in Settings → Billing; access continues until the end of the paid period. We may suspend or terminate accounts that violate these Terms or fail to pay. After termination, we may delete Customer Data according to our retention practices.

9. Third-party services

The Service works with third parties such as payment processors, AI providers and phone systems (for example RingCentral). Your use of those services is governed by their own terms, and we are not responsible for them.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY SALES RESULTS OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT ALLOWED BY LAW, SUNOO TECH LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA OR BUSINESS. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM.

12. Indemnification

You will defend and indemnify Sunoo Tech LLC against claims, fines and costs arising from your Customer Data, your calls, your failure to obtain recording consent, or your violation of these Terms or the law.

13. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Before filing any claim, you agree to contact us at dsunoo1808@gmail.com and try to resolve it informally for 30 days. Any dispute will be resolved in the state or federal courts located in California, and both parties consent to that jurisdiction. Claims must be brought individually, not as part of a class action.

14. Changes

We may update these Terms. If changes are material we will notify account owners by email or in the app. Continuing to use the Service after changes take effect means you accept them.

15. Contact

Sunoo Tech LLC, California, USA — dsunoo1808@gmail.com